Customer Service Software for WhatsApp Teams

Every channel, one team

Customers reach you on WhatsApp. KonekSip puts every chat in one inbox, so the team works from one list.

A day in the inbox

1. See what is waiting. The list shows who wrote, on which channel and what was said last. Urgent and high-priority chats stand out.
2. Share the work. Assign chats to an agent, or let agents claim an unassigned one. Agents see their own chats and the unassigned ones.
3. Answer faster. Let keyword auto-replies and business hours handle the common questions.
4. Keep the context. Next to each chat you see the customer record: notes, tags, follow-ups and earlier conversations.
5. Stay on target. Set how long a customer may wait for each priority. Chats that wait longer are flagged, and the Reports page shows the median first response time per agent.
6. Follow up. Add a follow-up task with a due date, and the person it is assigned to gets an email reminder.

Good to know

• KonekSip is a shared inbox with a customer record. It does not number tickets or hold a knowledge base article library.
• On an official WhatsApp number, you can reply freely within 24 hours after the customer writes. After that, an approved template is needed.

The shared inbox