A WhatsApp inbox for your whole team
Your whole team answers from one WhatsApp number, and every customer ends up as one record. Campaigns, workflows and AI are on the Full plans.
- Free for 14 days, no credit card
- Pay with QRIS, no auto-renewal
Who it is for
For teams that spend the day in chat
Customer service teams
Answer every customer chat in one place. Split the work between agents and keep each customer's full history.
Businesses with several brands or clients
Each brand or client gets its own organization, team, plan and limits. You switch between them with one login.
Developers
Send and receive messages through a REST API and webhooks. The reference is public, so you can read it before you sign up.
01 — Features
What you get
Answer chats as a team
Every WhatsApp chat lands in one inbox, so nobody has to ask who is handling what.
- Assign a chat to an agent, or let agents claim it themselves
- Set open, pending or resolved, and mark the priority
- Many agents can answer from one WhatsApp number
Know your customers
One customer, one record, for every number that writes.
- Notes, an activity history and follow-up tasks with email reminders
- Import customers from an xlsx or csv file
Auto-replies go first
Chats still get an answer outside working hours.
- Keyword auto responders that can match part or all of a message
- Business hours with a dedicated away reply
Two ways to use WhatsApp
Start in minutes, or use an official number.
- QR code: scan it with the WhatsApp app, no Meta account needed
- The official Cloud API with your own Meta account, optionally together with the WhatsApp Business app (coexistence)
Connect your own system
One REST API and webhooks for your WhatsApp number.
- Send text, media and templates, then read conversations, messages and contacts
- Receive incoming messages and delivery status on your server through webhooks
- Open documentation and an OpenAPI file for Postman or Insomnia
See it in use
A quick look inside
One record for every person you talk to
Notes, status, tags and follow-up tasks stay with the customer, whichever channel they write from. Import your list, filter it into segments and merge duplicates.
See how your team is doing
Replies, median first response time and the conversations still waiting for an answer, for each agent.
02 — Channels
Two ways to use WhatsApp
Pick what fits your number. Both land in the same inbox and customer list.
Supports WhatsApp coexistence
Use the same number in the WhatsApp Business app and in KonekSip at once. Your recent chats and contacts are copied into the inbox one time, and messages you send from the app show up in the inbox too. Read the guide
| Channel | Connect with | You can | Good to know |
|---|---|---|---|
| WhatsApp, QR code | Scan a QR code with the WhatsApp appSetup guide | Text, media, buttons, polls, location and groups | Runs on the WhatsApp Web protocol. Meta does not officially support it, and WhatsApp can restrict numbers it flags as abusive. |
| WhatsApp, official Cloud API | Log in with Facebook, optionally together with the WhatsApp Business app (coexistence)Setup guide | Text, media, buttons, lists and approved message templates (one-time code templates through the API) | Free-form messages only within Meta's 24-hour window. Meta bills messages directly to your own account. |
03 — How it works
From a message to a customer
-
01
Message arrives
A WhatsApp message appears in the inbox right away, with the customer's history.
-
02
Auto-replies go first
Business hours and keyword auto responders can answer before anyone steps in.
-
03
Your team takes over
The chat goes to an agent or is claimed, with a status and a priority.
-
04
History is kept
Add notes and create follow-up tasks so the next conversation does not start from zero.
04 — Developers
Plug it into your own system
Send messages with one request, read conversations and receive replies on your server. The same API serves every channel that supports the action.
POST https://koneksip.com/api/messages
curl -X POST https://koneksip.com/api/messages \
-H "Content-Type: application/json" \
-H "Authorization: Bearer YOUR_API_KEY" \
-H "Idempotency-Key: 7c9e6679-7425-40de" \
-d '{
"type": "text",
"receiver": "628123456789",
"message": "Hello from KonekSip!"
}'
200 {"message": "Message sent.", "data": {"message_id": "3EB0C767D0B1A2F4E5"}}Webhook to your server
{
"id": "evt_5b9f6a0e-3c1d-4c0e-9a77-1f2a8d4e6b10",
"type": "message.received",
"created_at": 1735689601,
"channel_id": "uuid-of-the-channel",
"data": {
"message_id": "3EB0...",
"timestamp": 1735689600,
"from": "628123456789",
"participant": null,
"is_group": false,
"is_me": false,
"message": "Hello! I need information about your products.",
"media": null,
"button_reply": null
}
}05 — Pricing
Plans and limits
Start with a 14-day free trial. Change plans anytime. See the Full plans.
| Plan | Free trial Free 14 days | Lite Dasar Most Popular Rp 29.000 /month | Lite Plus Rp 79.000 /month | Lite Bisnis Rp 149.000 /month |
|---|---|---|---|---|
| Channels | 1 | 1 | 3 | 6 |
| Members | 3 | 3 | 5 | 10 |
| Messages / month | 2.000 | 30.000 | 100.000 | 200.000 |
| History | 30 days | 90 days | 180 days | 365 days |
| Storage | 100 MB | 500 MB | 2 GB | 3 GB |
| Plan | Start free trial | Start free trial | Start free trial | Start free trial |
- How limits work
- Limits apply per organization. Monthly counters reset on the first of each month, Asia/Jakarta time.
- When you reach a limit
- That action pauses until next month or an upgrade. Your data is never deleted because of a limit.
- How you pay
- QRIS. A plan is prepaid for a month or a year and does not renew by itself.
- Changing plans
- Upgrading credits the unused days of your current plan. Downgrading shows what would exceed the new limits first.
06 — Data and privacy
How your data is handled
Organizations are kept apart
One organization's conversations, customers and files are never visible to another.
Access by role
Owners, admins and agents only see what their role allows.
Old data deletes itself
Messages and media older than your plan's history period are deleted automatically.
Delete everything when you leave
An owner can delete the organization and permanently remove its data.
Payments
We do not store your payment credentials.
Your data stays yours
Your organization decides how its customers' data is used. We only process it on your behalf.
The details are in our Privacy Policy and Terms of Service.
07 — FAQ
Questions people ask
What is KonekSip?
KonekSip is a shared inbox and CRM for WhatsApp. Messages arrive in one inbox that your whole team answers together, and every customer gets one record with notes, tags and follow-up tasks. KonekSip also runs auto-replies, tracks how fast your team replies, and offers a REST API with webhooks. Campaigns, workflows and AI are on the Full plans.
How much does KonekSip cost?
Every new account gets 14 days free, no credit card. Lite plans start at Rp 29.000 a month, and the pricing table above lists the Lite plans with their limits. The Full plans are on the pricing page. Payment is by QRIS and plans do not renew automatically.
Can several agents use the same WhatsApp number?
Yes. Connect the number once as a channel, then every agent answers from the shared inbox. Chats can be assigned to an agent or claimed.
Is there a free trial?
Yes. Every new account gets 14 days free, no credit card. The trial limits are lower than the paid plans, and you pick a plan when you are ready.
Which channels can I connect?
On the Lite plans, WhatsApp: through a QR code, or through the official Cloud API with your own Meta account. The other channels, Messenger, Instagram, Shopee, live chat and email, are on the Full plans.
What is the difference between a QR connection and the official WhatsApp API?
A QR connection links your existing WhatsApp number in minutes, but it runs on the WhatsApp Web protocol, which Meta does not officially support. The official Cloud API is backed by Meta and uses approved message templates outside the 24-hour window. You choose per channel.
Does KonekSip support WhatsApp coexistence, so I can keep using the WhatsApp Business app on the same number?
Yes, on an official connection. Log in with Facebook and tick that the number is also used in the WhatsApp Business app. The number then works in both, and your recent chats and contacts are copied into the inbox once. Groups, calls and a few other app features are not available on a number used this way.
What happens when I reach a limit?
Sending pauses until next month or until you upgrade. Your data and conversations stay where they are, and you can check your usage on the billing page any time.
Can I change my plan later?
Yes. If you upgrade, the unused days of your current plan are credited. If you downgrade, we show what would go over the new limits before you confirm.
How do I pay?
By QRIS. Pick a plan, scan the QR code, and the plan is active as soon as the payment is confirmed.
Do I pay WhatsApp message fees on top of my plan?
On the Lite plans, an official WhatsApp number is connected with your own Meta account, so Meta bills you directly and KonekSip charges nothing for messages. A QR connection is not billed per message.
Can I send one-time codes (OTP) on WhatsApp?
Yes, on an official WhatsApp number. Create an authentication template, which WhatsApp words for you and gives a Copy code button, then send it through the REST API with the code. The code is not kept in your message history or shown in the inbox. Authentication messages are priced as their own category.
Who owns the conversation data?
You do. Your organization owns its conversations and customers, and KonekSip only processes them on your behalf. The Privacy Policy has the details.
Can I connect my own system?
Yes. Send messages through the REST API, read conversations, messages and contacts, and receive incoming messages, delivery status and conversation events on your server through webhooks. An OpenAPI file is available for Postman or Insomnia, and the API documentation has the details.
Can I see how fast my team replies?
Yes. The Reports page shows the number of replies and the median first response time for each agent. Response targets (SLA) with a flag in the inbox are on the Full plans.
Is KonekSip available in Indonesian?
Yes. The app, the documentation and this site are available in Indonesian and English, and you can switch language at any time.