Terms of Service

1. The service

KonekSip is a hosted, multi-tenant application. An organization can connect messaging channels (for example chat apps, social messaging, marketplaces and email), send and receive messages in a shared inbox, manage customers, run broadcast campaigns and automations, and integrate its own systems through a REST API and webhooks.

We keep improving the service. Features, channels and limits can change. If a change materially reduces what a paid plan includes, we will tell you in advance.

2. Accounts, organizations and roles

• You sign in with an email link or with Google. Give us accurate information and keep your access secure. You are responsible for activity under your account.
• Each organization has an owner, admins and agents. The owner is responsible for the organization, its members, its plan and everything its members do with it.
• You must be at least 18 years old, or have the legal capacity to enter into a contract.

3. Free trial, plans and payment

• Trial. A new account starts with a free trial of 14 days and reduced limits (1 channel, 3 members and 2.000 messages per month, 30 days of history, 100 MB of storage). No payment details are needed to start.
• Plans and limits. Paid plans include limits for channels, members, broadcasts, messages, history and storage, shown on our pricing section. Limits apply per organization. Monthly counters reset at the start of each calendar month (Asia/Jakarta time).
• Payment. Prices are in Indonesian rupiah and are paid by QRIS through our payment processor, Midtrans. A plan is prepaid for the period you pay for (one month or one year) and does not renew automatically. When the period ends, a new payment is needed to continue.
• WhatsApp messages on managed numbers. For an official WhatsApp number managed by KonekSip, messages are paid from a prepaid wallet in Indonesian rupiah that you top up by QRIS. Each delivered message is charged at the price listed in our WhatsApp guide, before VAT, and VAT is added where it applies. A message that is not delivered is not charged. When the balance is not enough, sending pauses until you top up. Top-ups are payments and follow the refund rule below. If you connect your own Meta account instead, Meta bills you directly under its own terms.
• AI. AI replies and conversation summaries are paid from the same prepaid wallet, by the tokens they use, at the price per 1,000 tokens listed on our pricing section, before VAT, and VAT is added where it applies. When the balance is not enough, AI stays off until you top up. Top-ups follow the refund rule below.
• Changing plans. When you upgrade, the unused part of your current paid period is credited towards the new plan, as shown at checkout. A downgrade does not earn credit, and we show what would exceed the new limits before you confirm.
• Reaching a limit. The affected action, for example sending messages, pauses until the next month or until you upgrade. Reaching a limit does not delete your data. When a plan has a history limit, messages and media older than the limit are deleted automatically, after a 30-day grace period when the limit becomes shorter.
• No active plan. Without an active trial or plan, an organization can be viewed but not used to send or change data until a plan is chosen.
• Refunds. Payments are not refundable unless the law requires it or we agree otherwise in writing.

4. Acceptable use

You agree to use KonekSip lawfully and responsibly. In particular, you will not:

• send spam or unsolicited bulk messages, or message people who have not agreed to hear from you where the law or the channel's rules require consent;
• send illegal, fraudulent, deceptive, harassing or infringing content, or malware;
• break the rules of the channels you connect, including Meta's terms and policies for WhatsApp, Messenger and Instagram, and your email provider's rules;
• try to bypass limits or security, probe the service, or use the API in a way that harms other customers;
• resell the service without our written agreement.

We may limit or suspend an account or channel that creates risk, breaks these terms or must be restricted by law. We will tell you when we reasonably can.

5. Messaging channels and third-party services

• KonekSip is not affiliated with, endorsed by or sponsored by Meta or WhatsApp.
• WhatsApp by QR code works over the WhatsApp Web protocol, which Meta does not officially support. WhatsApp can limit or ban numbers that it considers abusive. You use this connection at your own risk, and we are not responsible for restrictions applied by WhatsApp.
• The WhatsApp Cloud API needs your own Meta account: you connect your WhatsApp Business account by logging in with Facebook. Meta's terms and fees apply and are billed by Meta, not by us.
• Messenger and Instagram channels need your own Facebook Page or Instagram professional account, connected by logging in with Facebook. Meta's terms apply, including its 24-hour messaging window.
• Email channels use the SMTP and IMAP servers you provide. You are responsible for those accounts.
• Shopee channels need your own Shopee seller account and a Shopee Open Platform app that you create and keep in good standing. You authorize your shop in that app, and Shopee's terms apply, including its rules for the chat API. The authorization lasts one year and you renew it.
• Live chat channels put a chat widget on your website. You are responsible for telling your visitors, for example in your privacy policy, that their messages, and the name and email they enter, are processed in KonekSip.
• AI replies and summaries run on an AI provider that KonekSip selects. The message content needed to answer or to summarize is sent to that provider, and the price is charged from your wallet as described under Payment.
• Payments are processed by Midtrans under its own terms.

These services are outside our control, and we cannot guarantee that they are available or that a message will be delivered.

6. Your data and your customers' data

• You own the content and data you put into KonekSip. You give us a limited license to host, process, transmit and display it only as needed to run the service for you, including sending and receiving messages through your channels.
• The people who write to you are your customers, not ours. You decide why and how their personal data is used, and you are responsible for having a lawful basis, giving the required notices and answering their requests. For that data we act as your processor, as described in our Privacy Policy.
• Do not upload data that you have no right to process.

7. Availability and support

We run the service with reasonable care but do not promise uninterrupted availability. Maintenance, third-party outages and channel changes can interrupt it. Support is by email at [email protected].

8. Intellectual property

We own the service, its software and its brand. During your term you receive a limited, non-exclusive, non-transferable right to use it. You may not copy it, reverse engineer it or build a competing service from it, except where the law allows. If you send us feedback, we may use it without obligation to you.

9. Disclaimers

The service is provided "as is" and "as available". We do not promise that it will be error-free, that every message will be delivered, or that a channel will stay connected, because those depend on third parties.

10. Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential loss, lost profits, lost business or data loss caused by third-party services or channel restrictions. Our total liability for any claim is limited to the amount you paid us in the three months before the event that gave rise to it. Nothing in these terms excludes liability that the law does not allow to be excluded.

11. Ending your use

You can stop using KonekSip at any time. An organization owner can delete the organization, which permanently removes its data (channels must be removed first). We may suspend or end access for a breach of these terms, for non-payment or where the law requires. Provisions that by their nature should continue after the end of your use, such as ownership, disclaimers and liability, will continue.

12. Changes to these terms

We may update these terms. The date at the top shows the latest version. For material changes we will notify you by email or in the app before they take effect. If you keep using the service after that date, you accept the updated terms.

13. Governing law

These terms are governed by the laws of the Republic of Indonesia. We will first try to resolve any dispute with you in good faith. Disputes that cannot be settled that way go to the competent courts in Indonesia.

14. Contact

Questions about these terms: [email protected].