Customer Service Software for Chat Teams

Every channel, one team

Customers reach you on WhatsApp, Messenger, Instagram, Shopee chat and email. KonekSip puts all of it in one inbox, so the team works from one list and no channel is forgotten.

A day in the inbox

1. See what is waiting. The list shows who wrote, on which channel and what was said last. Urgent and high-priority chats stand out.
2. Share the work. Route chats to departments such as Sales or Technical, assign them to an agent, or let new chats go to the agent with the fewest open conversations. Agents see their own chats and the unassigned ones of their department.
3. Answer faster. Insert saved replies, let keyword auto-replies handle the common questions, and let an AI reply take the first answer with a hand-over to your team when it is unsure. When you pick up a long chat, one click gives you an AI summary.
4. Keep the context. Next to each chat you see the customer record: notes, tags, follow-ups and earlier conversations.
5. Stay on target. Set how long a customer may wait for each priority. Chats that wait longer are flagged, and the Reports page shows the median first response time per agent.
6. Follow up. Add a follow-up task with a due date, and the person it is assigned to gets an email reminder.

Good to know

• KonekSip is a shared inbox with a customer record. It does not number tickets or hold a knowledge base article library.
• On an official WhatsApp number, you can reply freely within 24 hours after the customer writes. After that, an approved template is needed.
• The response-time clock counts a reply from an agent, an auto responder or the AI as an answer.

The shared inbox

Assignment, departments and SLA

Auto reply and AI reply