Features
KonekSip Features for Shared Inbox and CRM
Everything your team uses to answer customers: shared inbox, CRM, WhatsApp campaigns, auto-replies, workflows, SLA and a REST API.
Shared Inbox for Customer Chats
One inbox for every customer chat. Your whole team answers together, with assignments, notes, saved replies and live updates.
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Customer CRM with Notes and Follow-ups
One record per customer across channels, with notes, tags, tasks, custom fields, segments and a full activity history.
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WhatsApp Campaigns with Customer Data
Send WhatsApp campaigns to a segment of your customers, personalize them with their data and see who received, read and replied.
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Auto Reply and AI Reply for Customer Chats
Answer common questions with keyword auto-replies and business hours, let an AI reply hand over when unsure, and summarize long chats with AI.
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Workflow Automation for Customer Chats
Build automations on a visual canvas: answer keywords, ask questions, call other systems and follow up after a chat is closed. No code needed.
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Chat Assignment, Departments and SLA
Assign chats to agents or departments, set a response time per priority, and see which chats wait too long.
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REST API and Webhooks for Customer Chats
Send messages and one-time codes, read conversations and receive events on your own server with a documented REST API, webhooks and an OpenAPI file.
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Official WhatsApp API vs QR Code Connection
Compare the official WhatsApp Cloud API with a QR code connection: setup, templates, risks, features and cost, so you can choose per number.
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WhatsApp Coexistence: One Number, App and Inbox
Keep using the WhatsApp Business app on the same number while your team answers from the shared inbox. What is copied, what works and what does not.
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Try KonekSip free
14 days free, no credit card. Connect a channel and answer your first customer from the shared inbox.