Shared Inbox for Customer Chats

One place for every conversation

Customers write on different apps, and your team should not have to open five of them. KonekSip brings WhatsApp, Messenger, Instagram, Shopee chat, website live chat and email into one list. Each conversation shows who it is with, which channel it came from and what was said last, and your team answers from the same screen.

What your team can do in the inbox

• Answer together. Everyone sees the same conversations and updates appear live, so two people do not answer the same customer.
• Assign and claim. Give a chat to an agent or a department, or let an agent claim an unassigned one. Agents see their own chats and the unassigned ones of their department.
• Set a status and priority. Mark a chat open, pending or resolved, and give it a priority from low to urgent. High and urgent chats stand out in the list.
• Pin, archive and mute. Keep important chats on top, clear finished ones away and silence the noisy ones.
• Summarize. Press one button to get an AI summary of a long conversation: the topic and at most five bullet points, ready to copy.
• Search. Find a customer or a past message from anywhere in the app.
• Reuse saved replies. Save the answers you give often and insert them while you type.
• Get notified. Desktop notifications and sounds tell you when a customer writes.

See the customer next to the chat

Beside every conversation you see the customer record: notes, tags, follow-up tasks and the history of earlier conversations. You never have to ask a returning customer to repeat themselves.

Channel details that are handled for you

• WhatsApp. You can reply freely within 24 hours after the customer writes. Outside that window an official number sends an approved template.
• Email. Subject lines, attachments and replies work like email, and the message body is shown safely, with remote images off until you allow them.
• Messenger and Instagram comments. Comments on your posts arrive in the inbox. Reply in public under the post, or reply privately in a direct message.

Read about the customer CRM

Read about assignment, departments and SLA